Frequently Asked Questions
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Our jewelry sells very fast and unfortunately, we do not have exact restocking dates for all items. You can always contact us at hello@brookbloom.com for inquiries about a specific product you are interested in.
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Most of our pieces are made of high-quality metals such as stainless steel and plated in 18K gold for the golden finishes. In addition, we have a collection of fully waterproof steel jewelry and sterling silver jewelry. Specific information can be found on each product page in the description field.
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Yes, we offer our signature 1-year warranty on all items. This warranty covers damage during transit, defective items and any unusual tarnishing. You can contact us via email at hello@brookbloom.com if any of the above occur.
I CAN'T ACCESS MY ACCOUNT OR RESET MY PASSWORD!CAN YOU BUY ONLY ONE UNIT OF AN EARRING?HOW CAN I USE MY DISCOUNT CODE?DO YOU HAVE A PHYSICAL STORE?JEWELRY CARESTORE PICKUP
SHIPPING
HOW ARE ORDERS SHIPPED?DELIVERY TIMESIS THERE FREE SHIPPING?PRE-ORDERFREE COLLECTION
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RETURNS AND EXCHANGES
CAN I EXCHANGE OR RETURN A PRODUCT?DO I HAVE TO PAY RETURN SHIPPING COSTS?
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08006 - BARCELONA
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You have a period of 30 calendar days from the date of the order to return any full-price or sale item in its original condition. You can initiate the return process by contacting our team at hello@brookbloom.com.
Please note - orders purchased with discount codes are eligible for exchanges or store credit only.
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We use USPS for standard delivery which is always FREE on all orders.
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Our Gold-plated range is made by electroplating 18K to the base of high-quality brass/titanium steel/sterling silver. Fading and tarnishing are irresistible for gold-plated jewelery over time. To increase its lifespan, please avoid contact with perfume, body lotions, sprays, or other chemical products and keep it dry.Â
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You can cancel your order on the same day it is placed until 11:59PM CTS by sensing an email to hello@brookbloom.com. You may not cancel after this time window has passed.
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The packaging of each order consists of a single fabric bag. We like to keep it simple to reduce waste and our carbon footprint.
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Typically, orders leave our warehouse within 1-2 working days after they have been placed. This ensures proper time to pick the correct item(s), package and fulfill the order with care.
Our standard delivery is 3-8 days within the US. Please note, we do not offer international shipping at this time. -
Yes, you can change the address by sending a message to our customer service team at hello@brookbloom.com. Please double check your delivery address in your order confirmation email as sometimes, your browser pre-fills this information for you.
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All shipping costs associated with an exchange or return shall be borne by the purchaser, except in cases where the item is defective or wrong.